Online Certificate

IT Helpdesk Administrator (A+, Net+)

Start a Career as an IT Helpdesk Administrator

12 Weeks*

To Complete

15-20 Hours

Weekly Commitment

Anytime

Enrollment

Overview

Program Details

Curriculum

Careers

Certification

Cost

FAQ

What is an IT Helpdesk Administrator?

IT Helpdesk Administrators provide technical support and assistance for computer systems, hardware, and software. They often are the first point of contact for employees or customers facing technical issues.

In addition, they may oversee an organization’s telecommunications infrastructure, ensuring seamless communication and connectivity for users.

Becoming a Certified IT Helpdesk Administrator

Want to become the go-to expert for IT support? The 100% online IT Helpdesk Administrator program at Molloy University equips you with the skills to troubleshoot IT issues, manage helpdesk operations, and keep computer systems running smoothly in any organization.

With your expertise, you’ll play a pivotal role in maintaining productivity and swiftly resolving technical challenges.

You will learn

Network+

A+ Comprehensive

Requirements

High school diploma or equivalent
Basic computer literacy, including familiarity with common software applications
Proficiency in English

Provided Course Room Materials

Expert-led video based training
Competency assessments
National Certification exam fees

Is a Career as an IT Help Desk Administrator Right For You?

Take the Molloy University “IT Help Desk Administrator Certificate Readiness Quiz”

This fun, online quiz takes just 3 minutes to complete and provides you with a personalized report to find out if a short-term online certificate program is right for you. The report identifies your strengths and social style, plus the training and positions you’re best suited for.

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Topics You'll Learn in the Online IT Helpdesk Administrator Program

After completing the IT Helpdesk Administrator program, learners will be able to:

Understand the basics of operating systems (OS), network technologies and design principles
Install, configure, upgrade and maintain PC workstations and SOHO networks
Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
Install and manage wired and wireless networks, adhering to standards and using modern testing tools
Identify and troubleshoot performance and connectivity issues related to PC’s and networks
Demonstrate an understanding of the soft skill expectations of an IT Helpdesk Administrator

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What Can You Do with an IT Helpdesk Administrator Certificate?

With technology playing a vital role in company operations, the demand for skilled IT support professionals continues to grow. Companies rely on IT Helpdesk Administrators to assist users in navigating and utilizing technology effectively.

Additionally, companies that offer technology products or services depend on these professionals to provide exceptional customer support and troubleshooting expertise.

Careers to Explore

IT helpdesk administrators have a wide range of careers and industries they can explore.

As a graduate of this program, you may find employment as a:

Customer Support Technician
Desktop Support Analyst
End User Computing Technician
Field Service Technician
Help Desk Technician
Service Desk Analyst
Support Representative
Technical Support Specialist

High Demand for IT Helpdesk Administrators

According to the Bureau of Labor Statistics, employment of computer support specialists is projected to grow 6% from 2023 to 2033, with 62,700 openings each year, on average, over the decade**. Feel confident you’re getting relevant skills to enter an in-demand career with plenty of opportunities.

Get Certified as an IT Helpdesk Administrator & Stand Out to Employers

After completing your online IT Helpdesk Administrator courses through Molloy University, you’ll be prepared to take the CompTIA A+ and Network+ certification exams.

CompTIA

Issuing Authority

You will receive one complimentary voucher for this certification exam.

How Much Does an IT Helpdesk Administrator Certificate Cost?

$4,000

Total Tuition

Connect with an admissions representative to explore payment plans available to you.

Payment Plan Details: Enrollment requires a minimum deposit of $500. Installment payments will begin 30 days after the course start date.

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Frequently Asked Questions

A helpdesk administrator provides technical support, troubleshoots IT issues, and manages network configurations in businesses and IT service environments.

Common helpdesk administrator jobs include IT Support Specialist, Desktop Support Technician, and Helpdesk Analyst. These roles involve assisting users with software, hardware, and network-related problems.

To become a helpdesk administrator, you should complete an IT support professional certificate, gain hands-on experience, and obtain certifications like CompTIA A+ and Network+.

A helpdesk administrator job requires technical troubleshooting, customer service, networking knowledge, and familiarity with operating systems like Windows and Linux.

A helpdesk administrator typically uses tools such as remote desktop software, ticketing systems, system monitoring tools, and antivirus software to provide support and resolve issues.

Is a Rewarding Career as an IT Help Desk Administrator Right for You? Get More Info…

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